Privacy Policy

We at Nutrivore Pte. Ltd. (“We”) are committed to protecting and respecting your privacy. This Privacy Policy relates to how the information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our service (the “Services”) made available to you through our website (the “Website”), you are accepting and agreeing to the terms of this Policy.

The Information We May Collect

Personal Information of Your and Your Pet
When you sign up for our Services, you will be required to provide us with personal information such as your name, e-mail address, delivery address, and phone number (“Personal Information”). We also collect information about your pet, such as their name, profile information, and preferences. We do not collect any Personal Information from you when you use the Services unless you provide us with the Personal Information voluntarily.

Billing Information
When you sign up for our Services or place an order online, you will be required to provide certain information in addition to the Personal Information noted above. Such information may include a debit card number, credit card number, and similar information (“ Billing Information”). All transactions are processed by our third-party payment vendors. We do not collect, store, or maintain any Billing Information. Instead, it is collected and processed through the third-party vendor in accordance to the terms and conditions of their privacy policies and terms of use.

Non-Personal Information
For purposes of this Policy, “Non-Personal Information” is information that we cannot directly associate with a specific person without the aid of additional information.

When you use the Website we may automatically receive and record certain information from your computer (or other device) and your browser, such as your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, order information, and similar information concerning your use of the Services.

We also use cookies in conjunction with the Website to enhance your experience using the Website and the Services to enhance your experience using the Website and the Services. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to allow you to decide whether to accept them. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Website may not operate correctly.

Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We use cookies to help us collect Non-Personal Information and to enhance your experience using the Website and the Services. If you do not want a cookie placed on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. Please consult your internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Website and/or Services may not function properly.

How We Use Your Information

We use the Personal Information and the Non-Personal Information to respond to your questions or requests; process transactions; provide you with the Website and the the Services; solicit your feedback; inform you about our products, services, upcoming events, and special promotions and those of our third-party marketing partners; administer and process contests and promotions; to improve or personalise your user experience; to improve the quality of our products and services; to comply with legal and/or regulatory requirements; and to manage our business.

Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to with your request or by clicking on the “unsubscribe” link in any promotional email.

In order to administer our contests and promotions, we may share your Personal Information and Non-Personal Information with our third-party promotional and marketing partners. We may also use other third-party service providers who may collect and/or use your personal or non-personal information to help us manage and improve the website and our other services.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


To protect your personal information, we use technology and take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Unfortunately, the transmission of information via the internet cannot be 100% guaranteed to be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet; any transmission is at your own risk.

Age of Consent

The Website is not directed to anyone under the age of 18, and Nutrivore will never knowingly collect personal or other information from anyone it knows is under the age of 18.

Changes to This Privacy Policy

We may change this Privacy Policy from time to time, and will post any changes on the Website as soon as they go into effect. Therefore, please refer back to this Privacy Policy on a regular basis. By accessing the Website or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes.

How to Contact Us
If you have questions or comments about our Privacy Policy, please e-mail us at:

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